Friday, December 7, 2007

Wal-Mart (aka. The Devil)

Here is a letter I have sent to Wal-Mart. Better known as the devil.

Dear Wal-Mart,

I had never really shopped at Wal-Mart before a couple of years ago. The store near us was so large I decided I would try their photo center. It was the worst customer service experience I have ever had. I swore I would never go back. I called friends and family and told them what had happened. Well, a couple days ago I was talking about paint with my brother. He told me about the Kilz paint. You can get it at Wal-Mart he said. Now I had a dilemma. Good cheap paint and break my boycotting vow or expensive paint at a store I know cares about my business? I decided to give Wal-Mart another chance. I have to say, I have had exactly the same experience. I had to wait 30 minutes in the paint department to get a person. Do you know who I got? Dan from the pet department, Nicole from grocery and Trish from goodness knows where. Apparently, there was no one for the paint department and no manager that knew the area either. So, between the 3 they helped me out. I left the store 1 hour later with 1 quart of paint and nothing else on my list. I have trouble patronizing a store that treats the customers in such an off-handed fashion. Do you know I had sales associates tell me there should be someone in paint and walk away from me when I asked for help? I had other associates avoid eye contact when I tried to get their attention. Some went so far as to walk to the other side of the dividing isle when they had to pass me multiple times and didn't know how to help. I didn't scream or yell, cuss or throw a fit. I thanked Dan, Nicole and Trish for their willingness to help. But how can a store the size of a small town not care about those customers that helped it to grow so big. Here is an analogy for you.

A person walks into the store and the little glutton in all of us jumps for joy. There is food to eat and chairs to sit on while you are eating it. You can buy a TV to watch or any kind of stereo you need if you like movies or music with your food. While you are enjoying life's better indulgences you can have the tires on you truck fixed and by your new eye-glasses to help you see better on the way home. Lonely? You can buy a pet at your local Wal-Mart. Allergic to your new pet? Stop buy the pharmacy to pick-up some medication to clear you right up. Yes, Wal-Mart has every thing you could ever hope to need. Mecca for shoppers. Until you begin to feel sick and you drop to your knees in the middle of the isle. Then they just walk on by trying not to make eye contact as you lay gasping for breath on the cold floor. After all, there are shelves to fill for the living. As you take your last breath you realize that while Wal-Mart can give you a lot they are not really there when you need them. In fact, they tend not to notice you until you begin to stink. At which point Dan from pets, Nicole from grocery, and Trish from where ever come dutifully with shovels to scoop your rotted remains out the door. Thanks for nothing Wal-Mart. This corpse is going to Target.

Heather Grayson